Unslop / Workshop documents / 01
Privacy.
Your app. Your information.
Here’s what happens when you share it.
01 Your information.
CTX Engineering Inc., a Delaware corporation, operates Unslop and is responsible for the information described in this policy. Contact [email protected] with privacy questions or requests concerning your personal information.
Mailing address: CTX Engineering Inc., 1401 Lavaca Street, #7163, Austin, TX 78701, United States.
This policy covers information provided through our websites, communications, and repair services. Submitting a request does not by itself book a repair or give us access to your app.
02 What you share.
We collect the contact details, project information, messages, and files you provide when you submit a request, communicate with us, or arrange a repair. These may include your name, email address, app link, a description of the problem, screenshots, recordings, code, and diagnostic information. We also receive billing details, quote references, payment status, and transaction records when you arrange or pay for work. We use this information to handle inquiries, arrange and carry out agreed services, communicate with you, and maintain related business records. We may obtain relevant business contact and project information from public sources, referrals, or people acting for you when assessing an inquiry or contacting a prospective customer.
Use sample or redacted information. Leave out passwords, secret keys, payment details, and private customer records. Crop or blur sensitive information in screenshots and recordings.
03 Storage and retention.
Request records, communications, and project materials are held in the systems used to operate and support our services. Information submitted privately is not published on our website.
Retention depends on the type of information and the purposes for which it is needed, including handling requests, providing services and support, maintaining required records, and addressing disputes or legal obligations. Relevant legal requirements and agreed customer terms also affect retention. Contact us about access, correction, or deletion requests; available rights and exceptions depend on applicable law.
We use reasonable safeguards appropriate to the information and service, but no system is completely secure. Information no longer needed is deleted or anonymized through our operational processes, subject to legal holds, backup cycles, and other applicable retention requirements. Keep your own copies of project materials and any receipts or repair records you need.
04 Service providers.
We use hosting, network delivery, security, and website analytics service providers to operate, protect, and understand use of our websites. These services process connection and usage information, such as IP addresses, requested pages, and browser or device information.
We also use email and customer support service providers to handle communications. They process relevant contact details, messages, and attachments for those purposes. Payment and billing service providers process payment information on their secure pages and return transaction records to us; we do not receive your full card number or security code.
We may disclose information to professional advisers, where required by law, to protect legal rights or prevent misuse, or in connection with a business transfer subject to appropriate safeguards. We do not sell personal information or share it for cross-context behavioral advertising.
Our systems and providers may process information in the United States and other countries. Where applicable law requires safeguards for an international transfer, we use an appropriate legal mechanism, such as an adequacy decision or contractual safeguards. Contact us for information about safeguards relevant to your data.
05 Access is a separate decision.
Sharing an app link does not authorize changes to it. Project access is arranged for the agreed repair.
We may use software development and diagnostic service providers to investigate, implement, or test a repair. These providers may process relevant code, technical context, and diagnostic information, including personal information contained in those materials.
When we process personal information within a customer’s project on that customer’s behalf, their instructions and any applicable data-processing agreement govern that work. Individuals with requests about that information should normally contact the customer responsible for it; we assist as required. Additional confidentiality or data-handling requirements can be addressed in the repair agreement. See how project access works.
06 Your choices and rights.
Where a data-protection law requires a legal basis, we use information as necessary to take steps at your request or perform a contract, comply with legal obligations, or pursue legitimate interests such as operating and securing the service, handling business communications, and resolving disputes. We rely on consent where it is required and you may withdraw it without affecting earlier lawful processing. Providing information is voluntary, but we may be unable to answer or perform a repair without the relevant contact, project, and payment information.
Depending on the law that applies, you may have rights to access, correct, delete, obtain a portable copy of, restrict use of, or object to processing of your information, including direct marketing. Contact [email protected]. We may need reasonable information to verify your identity or an authorized agent’s authority. Exceptions and legal recordkeeping obligations may apply. We respond within applicable deadlines, explain any refusal, and provide any required appeal route. You may also complain to the relevant data-protection authority.
To stop prospecting or marketing emails, use an unsubscribe option where provided or reply asking us to stop. We may retain the minimum information needed to honor that request and may still send messages necessary for an active service. We do not use automated decision-making that produces legal or similarly significant effects on you.
The site is intended for adults, and we do not knowingly collect personal information from children under 18. Tell us if you believe a child has provided personal information. We do not currently respond differently to browser Do Not Track signals; we do not sell or share data for the advertising purposes described above. Third-party payment pages have their own privacy and cookie information.
07 Policy changes.
We publish updates here and change the date at the top of this page. Where required, we provide additional notice or obtain consent before a material change takes effect. Contact us at the address above about this policy or information handled by Unslop.