Terms.

02 Define the job.

Unslop provides expert software troubleshooting and repair services. The services for your project are described in the accepted quote or other written repair agreement, including the work covered, price, estimated timing, and checks used to judge the result.

We serve business and personal customers in locations where we can lawfully provide the service and accept payment. You must be at least 18, legally able to enter the agreement, and authorized to act for any business you represent. We may decline a request before accepting a job.

The agreement is formed when you accept the quote by the method it specifies, including paying a payment link issued for that quote. Save the quote and these terms. Specific written terms agreed for your job take priority over these general terms, subject to mandatory law.

03 You control project access.

You must have permission to authorize work on the app. Saving a ticket grants no project access and no permission to change your live app. Agree on the access required and approve the deployment plan separately.

Leave credentials and private customer data out of the form. Read about limited invitations and closing access after a repair.

04 Agree on the price.

The quote states the price, currency, tax treatment, and payment schedule. Unless it says otherwise, the agreed fixed price is payable upfront through our payment provider before work begins. Any separate assessment fee or additional charge must be agreed before it is incurred.

Payment is for the work described in the quote. It does not authorize additional or recurring charges. Our payment provider handles your payment details. We do not need your full card number or security code.

Submitting a request alone creates no charge.

05 Check the result.

We carry out the agreed work with reasonable care and skill. The handoff describes the changes, checks, and known limits. Any acceptance process or included follow-up service is set out in the quote. Tell us if the delivered work does not meet the agreement so we can assess the problem and the appropriate remedy.

The interactive repair bench and sample notes are fictional examples. Checks for one repair do not establish that the whole app works or that it has received a security audit.

06 When the job changes.

Extra work requires agreement on a revised scope and price. If access problems, third-party changes, or a new finding affect the agreed work, we will explain the impact and agree any material change before proceeding. We may pause work while necessary access, information, payment, or approvals are outstanding.

Any completion estimates, acceptance conditions, and included follow-up service are set out in the repair agreement. Nothing in these terms or a repair agreement limits rights or remedies that cannot lawfully be excluded or restricted.

07 Cancellation and refunds.

To cancel or discuss a refund, reply to your repair conversation or email [email protected] with your name and quote reference. You do not need to use particular wording. Any job-specific cancellation arrangement is stated in the quote and remains subject to your legal rights.

If you cancel outside a statutory withdrawal right, you may owe a reasonable amount for work already performed and non-recoverable costs expressly agreed for your job, up to the agreed price. We refund any remaining unused prepayment. If we end the agreement without your breach, we refund the portion paid for work we will not provide. These rules do not reduce remedies for work that fails to meet the agreement or applicable law.

For consumers with a statutory right to withdraw from a distance service contract, including covered EU and UK customers, the usual withdrawal period is 14 days from the day after the contract is made. Send your decision before that period expires. You can use this wording, but do not have to: “I withdraw from my contract for [service / quote reference], agreed on [date]. My name is [name] and my address is [address].”

We begin during an applicable withdrawal period only if you expressly request it. If you withdraw after requesting an early start, you may owe a proportionate amount for the service supplied before your withdrawal where the law permits. Your withdrawal right ends after full performance only where you requested early performance and acknowledged that consequence. Starting work alone does not end the right.

Where statutory withdrawal applies, any refund due is made without undue delay and within the legally required period, normally 14 days after we receive your decision, using the original payment method unless you expressly agree otherwise and incur no fee. Other mandatory cancellation or service-quality rights continue to apply.

08 Your work and materials.

You retain ownership of the materials you provide and authorize us to use them to perform and support the agreed service. You confirm that you have the rights and permissions necessary for that use. We treat non-public project materials as confidential and limit disclosure to people and service providers who need them for the work, subject to appropriate confidentiality obligations, or where disclosure is required by law.

Unless your written agreement says otherwise, on full payment we assign to you the intellectual property rights we own in custom repair deliverables created specifically for your job. This excludes our pre-existing materials, general tools and know-how, and third-party or open-source components. We grant you a perpetual, worldwide, non-exclusive license to use, modify, and distribute our retained materials as incorporated in the paid deliverable, as needed to use that deliverable. Third-party components remain subject to their own licenses.

Keep backups and arrange project access through appropriate invitations. Agree separately on any access to production data, special confidentiality or data-processing requirements, and permission to deploy changes. Do not share passwords or secret keys through the inquiry form.

09 Responsibilities and limits.

Our responsibility is for the work agreed for your job. A repair does not establish that every part of an app works, that third-party services will remain available, or that the app has received a security, legal, or regulatory audit. We are responsible for our own obligations under the agreement and applicable law.

For business customers only, to the extent permitted by law, neither party is liable for indirect or consequential losses or lost profits under the repair agreement, and each party’s total liability is limited to the fees paid or payable for the affected job. This does not limit payment obligations or liability for fraud, deliberate misconduct, gross negligence, death or personal injury caused by negligence, or any liability that cannot lawfully be limited.

For personal consumers, applicable consumer law governs available remedies and any limits on liability. Nothing here excludes required service standards, consumer guarantees, or other rights that cannot lawfully be excluded.

10 Questions and changes.

Contact [email protected] with a complaint or question and include the quote reference where available. Contacting us does not prevent you from using a regulator, court, or other remedy available to you, and does not suspend any legal deadline.

We may update these terms by publishing a revised version with its date. An existing repair remains governed by the terms supplied when you accepted it unless we agree a change with you or applicable law requires otherwise. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.